Voice & Privacy Notice
We keep your voice only as long as your show needs it – and any recording of your show is for our records only, never published.
Days
Your raw clip is deleted 7 days after your AI voice is approved.
Days
Your AI voice is deleted 30 days after your last booked show.
Days
Our internal recording of your show is for staff only and deleted after 90 days.
What we collect and why
| What | Why | Legal basis (GDPR) |
|---|---|---|
| Name, email, phone (optional) | To manage your booking and contact you | Contract |
| Payment record (not card details) | Accounts and refunds | Contract and legal obligation |
| Your 10-second voice clip | To check it’s you, record your consent and create your AI voice | Your explicit consent |
| Your AI voice (the clone) | To speak your show | Your explicit consent |
| Dedications and names you send | To read them on air | Contract |
| Air log (the times your show and each dedication played – no audio) | To prove the show aired as booked | Contract |
| Internal recording of your show as broadcast (staff only) | To investigate technical issues, complaints and booking disputes | Legitimate interest |
| Gift voucher recipient’s name and email | To deliver the voucher and send reminders | Legitimate interest |
Who else handles it
- [Cartesia] creates and stores your AI voice. We’ve opted out of them using it for training. They’re based in the US, so the transfer is covered by [the EU–US Data Privacy Framework / standard contractual clauses].
- [Stripe] handles your payment.
- [Web host] hosts our website and booking system.
We don’t sell your data or your voice, and we don’t share them with anyone else.
How long we keep it
| Item | Kept until |
|---|---|
| Raw voice clip | Deleted [7] days after the AI voice is approved |
| AI voice (clone) at the provider | Deleted [30] days after your last booked show – or kept for 12 months (renewable) if you ask us to, so you can book again without recording |
| Consent record (your name, date, a short note of what you agreed to, who checked it) | [6] years, as proof that you gave permission |
| Air log | [6] years, with your booking record |
| Internal recording of your show | Up to [90] days from your show – longer only while a complaint or refund dispute is still open. Internal recordings are accessible only to authorised staff and are not published or offered for guest download. |
| Booking and payment records | [6] years, for tax and accounts |
If you book again within the 30 days, we can keep your AI voice for the new show, but only if you tick “use my saved voice”. Otherwise you record a fresh clip.
Your rights
You can ask us at any time to see, correct or delete your data, or to withdraw your consent. Withdrawing consent means we take your voice off air and delete it within [72 hours]. It doesn’t affect shows that have already aired. Email [[email protected]]. If you’re unhappy with our answer, you can complain to the Data Protection Commission.
AI labelling
We always label AI voices as AI, on air, in the app and on the website. Read how Shuffle Radio works.
Last updated: [date]
