1. What it covers: one show of the type shown on the voucher (The Hour or The Takeover), plus any prepaid dedications. It’s for a show, not a cash amount, so if our prices go up, your voucher still covers the same show.
2. How it’s delivered: by email on the date you choose, or as a printable voucher you hand over yourself.
3. Redeeming: the recipient uses the code or link to choose a free hour at least 24 hours ahead, records their own 10-second consent clip and adds their dedications. The Guest Presenter Terms then apply to them.
4. Whose voice: only the person who redeems the voucher and records the clip. You can’t record a clip on the recipient’s behalf.
5. Age: the person redeeming must be 18 or over.
6. Passing it on: the voucher isn’t tied to one person. The recipient, or the buyer, can give it to anyone else to use, as long as it hasn’t been redeemed.
7. Expiry: vouchers never expire. Your receipt shows the purchase date and confirms there’s no expiry date.
8. Refunds: you can get a full refund on an unused voucher within 14 days of buying it, no questions asked. After 14 days, gift vouchers are non-refundable. If the recipient decides not to do a show, or doesn’t record their voice, we don’t give refunds. Because the voucher never expires, it can always be passed on to someone else or used later. This doesn’t affect your statutory rights.
9. Lost codes: email us with your receipt and we’ll resend or reissue the voucher, as long as it hasn’t been redeemed.
10. Recipient’s email: we only use it to deliver the voucher and send reminders about it, never for marketing.

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